Atelerix is looking to recruit an essential sales administrative role to support sales and management activities, providing knowledgeable technical support and ensuring that products are shipped and invoiced correctly. Based in the new Biosphere building in Newcastle upon Tyne the role offers the flexibility to work remotely as well as in the company’s offices. This is a part-time role of 24 hours per week (preferably spread evenly across the working week) with the possibility to progress to a full time position.
Essential Duties and Responsibilities
Order Management:
- Maintain all sales and ordering databases/spreadsheets updated
- Draft and provide quotes as directed
- Manage all inboxes and company telephone, giving timely responses to queries and ensuring that others are brought in to support either in busy times or for cases where additional expertise is needed to resolve an issue
- Update internal and external systems consistently, ensuring accuracy of data. Be able to produce reports for both internal and external use, and track progress against internal and external KPIs
- Receive and process all sales orders on our ERP system and issue invoices once product is shipped
- Ensuring the sales orders are fulfilled in a timely and accurate manner, by working with the logistics team
- Dealing with customer order issues, caused by delayed delivery, wrong or faulty items sent
- Preparation of weekly orders, revenue and backlog amounts for communication to the company
Daily office operations:
- To provide general administrative support as required, including (but not exclusively) purchasing and other financial transactions, booking travel, assisting with the running of events, welcoming visitors, administering post, preparing routine correspondence, and diary management
- Other duties may be assigned as needed
Essential skills:
- Excellent written and verbal communication skills. Able to professionally communicate with scientific and non-scientific audiences, changing style, tone and format appropriately
- Excellent interpersonal and team working skills, and ability to develop effective working relationships
- Experience of providing a professional, customer-focused administrative service
- Ability to prioritise own work, work independently if needed, and to manage competing deadlines
- Flexibility and a positive approach to tasks, activities and situations
- Outstanding attention to detail
- Uses systems and tools to ensure data recording is clear and up to date
- Good numeracy skills
- Excellent IT skills, in particular the use of Microsoft Office (Word, Excel, Teams, and Outlook), virtual conferencing apps (Zoom) and accounting software (Xero)
- Experience developing and implementing marketing activities, including writing of messaging for emails, social media, and presentations (desirable)
- Experience in managing e-commerce platforms for sales orders (desirable)
- Experience with CRM software (desirable)
Qualifications:
- Equivalent work experience on previous sales administration roles (essential)
- Good honours degree (or equivalent) with some subject knowledge in the area of Life Sciences (desirable)
About Atelerix Ltd
Atelerix is a UK-based company whose patented technology is transforming the storage and transport of living cells by enabling extended storage at temperatures between 4°C and 25°C while preserving their functional viability. The company’s customers are developing cell-based therapeutics, cell lines, organoids and assays for use in drug discovery and development. Atelerix products eliminate the need for complex ultra-low temperature logistics and potentially harmful freeze-thaw processes, providing greater quality, consistency of performance, flexibility, convenience and security as critical samples are shipped around the world.